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Hitachi Capital (Hong Kong) Limited

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General Enquiry

  • Where is your office? What are your service hours?down_arrow

    Our office address and service hours are listed as below:

    16/F, Wai Fung Plaza, No.664 Nathan Road, Mongkok, Kowloon, Hong Kong (MTR Mongkok Station D3 Exit)
    Monday to Friday, 9:00a.m to 5:30p.m.
    Not in service on Saturdays, Sundays & Public Holidays
  • Can I come to your customer service center during the lunch break?down_arrow

    Customer Service Centre will have normal operation while the hotline service will be temporarily suspended during the lunch break, i.e.12:45 to 13:45.
  • What should I do if I want to change my Correspondence Address?down_arrow

    In order to update your correspondence address, please fax or email your address proof issued within 3 months together with your agreement no. or vehicle registration mark for our handling. 

    Fax: 2789 9566
    Email: cs@hitachi-capital.com.hk
  • I have changed to a new correspondence address recently, how can I update the record in Transport Department?down_arrow

    You can click here to make use of the Change of Address service by GovHK to update your address records with the various government departments and NGOs in one go.
  • How can I request a photocopy of VRD/ Agreement/ Payment Schedule/ Payment Receipt/ Insurance Policy? How much?down_arrow

    To request for a photocopy of various documents, please click here for the related fee from the General Service Charge table and contact us by email.

    Email: cs@hitachi-capital.com.hk

Vehicle Licence & Insurance

  • What should I do if my vehicle licence is going to expire but still have not received anything from you?down_arrow

    Changed your correspondence address recently? If “YES”, please click here to let us know. If “NO”, please click here to download the Transport Department application form (TD558) and click here to download the vehicle licence renewal reminder.

    To submit your application, please complete, sign (and with company chop for corporate customer) and return all Transport Department required documents to our Licence Section. Please expect 7 working days for the renewal process.

    Address: 16/F, Wai Fung Plaza, 664 Nathan Road, Mongkok (Licence Section)

    Attention! The VRD has to contain signature of the registered vehicle owner, and the signature on the application form should match with that on the VRD when a relevant licensing application is submitted by the registered vehicle owner concerned. If the vehicle is owned by a company/organization, the VRD has to contain the signature of an authorized representative together with a company/organization chop and the chop on the application form must be identical with that on the VRD, otherwise Transport Department will not process the licensing application.
     
  • What should I do to renew my vehicle licence?down_arrow

    Please click here to download the Transport Department application form (TD558) and click here to download the vehicle licence renewal reminder.

    To submit your application, please complete, sign (and with company chop for corporate customer) and return all Transport Department required documents to our Licence Section. Please expect 7 working days for the renewal process.

    Address: 16/F, Wai Fung Plaza, 664 Nathan Road, Mongkok (Licence Section)

    Attention! The VRD has to contain signature of the registered vehicle owner, and the signature on the application form should match with that on the VRD when a relevant licensing application is submitted by the registered vehicle owner concerned. If the vehicle is owned by a company/organization, the VRD has to contain the signature of an authorized representative together with a company/organization chop and the chop on the application form must be identical with that on the VRD, otherwise Transport Department will not process the licensing application.
     
  • What should I do if I want to apply for retention/ transfer/ assignment of my vehicle registration mark?down_arrow

    You can click here to download the Transport Department application form (TD129) and (TD148).

    To submit your application, please complete, sign (and with company chop for corporate customer) and return along with the original vehicle licence and address proof (plus all Transport Department required documents for assigning application use) to our Licence Section. Please expect 7 working days for the process.

    Address: 16/F, Wai Fung Plaza, 664 Nathan Road, Mongkok (Licence Section)

    Attention! The VRD has to contain signature of the registered vehicle owner, and the signature on the application form should match with that on the VRD when a relevant licensing application is submitted by the registered vehicle owner concerned. If the vehicle is owned by a company/organization, the VRD has to contain the signature of an authorized representative together with a company/organization chop and the chop on the application form must be identical with that on the VRD, otherwise Transport Department will not process the licensing application.

    Form TD129 is applicable for retention of registration mark and you may choose to have your vehicle re-registered with a new registration mark randomly assigned by this Department, or a registration mark retained or auctioned by you. If you would like to assign a retained/auctioned mark to your vehicle and surrender the mark currently on the vehicle, please complete TD148. Your particular attention is drawn that the original mark on the vehicle would be cancelled and if you would like to retain this mark, please use TD129. You should read carefully information on the forms before submission, so as to confirm your application details;
     
  • What should I do if my vehicle insurance is going to expire?down_arrow

    You may seek assistance from any of the insurance companies offering vehicle insurance service to ask for quotation and apply the renewal. Upon the renewal, please send us the renewed cover note by fax or email for the use of recording and vehicle licence renewal. 

    Fax: 2789 9566
    Email: cs@hitachi-capital.com.hk
  • I got your message about the vehicle insurance expiry, how can I renew it?down_arrow

    You may seek assistance from any of the insurance companies offering vehicle insurance service to ask for quotation and apply the renewal. Upon the renewal, please send us the renewed cover note by fax or email for the use of recording and vehicle licence renewal. 

    Fax: 2789 9566
    Email: cs@hitachi-capital.com.hk
     

Loan Settlement

  • What should I do if I want to settle the loan? What is the procedure and what should I prepare?down_arrow

    In order to settle the loan and retrieve all vehicle documents instantly, the registered owner may visit our office during service hours in person along with personal identity document (company chop is required for corporate customer) and the cashier order. An original authorization letter with registered owner’s signature (and with company chop for corporate customer) plus the cashier order should be prepared to the representative to handle the settlement before visiting our office.  

    Attention! Signature on the authorization letter should match with the specimen signature on our agreement.
  • Do I need to make appointment if I wish to settle my loan? How long would it take?down_arrow

    No appointment is required, customer will only need to grab a ticket at our customer service center and wait to be served. Under normal situation, all process should be completed on same day within 30 to 60 minutes.
  • Apart from a cashier order, can I settle the loan by cash or cheque at your counter and collect all vehicle documents right away?down_arrow

    We can accept cash payments (HKD only) for applications with outstanding settlement amount of HKD100,000 or below while no limitations for cheque. However, please be aware that the original vehicle registration document CANNOT be collected on the same day from the counter as the cheque will need at least 3 working days to be cleared.
     
  • What should I do if I want to know the remaining balance and breakdown of my loan?down_arrow

    In order to protect the individual's right to privacy with respect to personal data and due to the settlement interest may vary by time, we highly recommend the registered owner to call our customer service team at 2398 4512 for identity verification and the latest quotation.

    For normal early settlement, except the prescribed remaining principal and interest, the breakdown shall have all other expenses set out on the signed agreement, including but not limited to the Option Fee and Early Settlement Penalty, etc. For settlement case with overdue record, all late charges and expenses incurred (if any) shall be repaid upon settlement. 
  • I have fully repaid all outstanding installments already, what is the next step to get back my vehicle registration document?down_arrow

    Under the Agreement, you have the option to purchase the financed vehicle from us by paying the Option Fee. (Accumulated late charges and handling fees, if any are required to be paid together)

    Please come to our office or authorize a 3rd party with signed authorization letter (signature with Company chop are required for Corporate customer) to pay the option fee/transfer fee and collect the Original Vehicle Registration Document. If you wish to receive by mail, please pay an additional $20 for the registered postage fee.

    Attention! Signature on the authorization letter should match the specimen signature on our agreement.
     
  • What is Option Fee? I have never heard of it, why do I need to pay?down_arrow

    No matter normal settlement or early termination, the Option fee itself is the fee that legally transfers ownership from the finance company to the customer. Once the option fee is paid, the legal title of the vehicle will pass from the finance company to the customer. It is customary in the hire purchase business to offer such option to the Hirer to purchase the vehicle with the Option fee, but until such payment the vehicle shall remain the sole property of the finance company.

    It has been explicitly listed and set out both on the Hire Purchase/ Lease agreements (Clause 12 of the T&C) and the General Service Charges leaflet for customer’s reference.
  • How should I write an authorization letter for loan settlement?down_arrow

    Please click here for reference.

    Attention! Signature on the authorization letter should match the specimen signature on our agreement.

Repayment

  • How should I make the cheque/ cashier order payable to?down_arrow

    Please make the cheque/ cashier order payable to “Hitachi Capital (Hong Kong) Limited”.
     
  • How should I apply to change the payment method? Is there any handling fee for this?down_arrow

    The handling fee is HKD 200 per change.
    Please click here to download and complete the application form, return to us along a crossed cheque by mail or direct pay at our counter.
  • How should I apply to change the autopay bank account?down_arrow

    Please click here to download and complete the application form, return to us along with the new bank account supporting document by fax or email. You shall receive a formal autopay setup notice from your bank as effective confirmation within 10 to 14 working days upon request.

    Fax: 2789 9566
    Email: cs@hitachi-capital.com.hk